Refund Policy

We want every tail wagging. If something isn’t quite right with your order, we’ll make it right!

Our happiness guarantee

We back every order with our Happiness Guarantee. If you or your pet aren't happy, email hello@tidentail.com.au within 30 days with your order number and we'll sort a refund or replacement — no need to return opened product in most cases.

Damaged or incorrect items

If your order arrives damaged, or you receive the wrong item, email us within 7 days with a photo and your order number. We’ll send a replacement or refund promptly at no cost to you.

How to request a return

Email hello@tidentail.com.au with your order number and what went wrong. Our team will guide you through the next steps.

Refunds

Approved refunds are processed to your original payment method within 5–10 business days. Original shipping costs are refunded only where the return is due to our error or a faulty product.